Privacy Policy

Last updated: 15 October 2026

This Privacy Policy explains how Backlogr (“we”, “us”, “our”), available at backlogr.store and in our mobile apps, handles personal data. By creating an account or using the service, you agree to this policy.

1. Who is responsible

The controller of your personal data is the operator of Backlogr at backlogr.store.

Privacy questions and data requests: support@backlogr.store
General contact: hello@backlogr.store

2. What we collect

We collect the following categories of information:

• Account information — email address, password (stored as a secure hash), name, and optional phone number if you provide it.
• Product content — your ideas, plans, tasks, check-ins, comments, progress, and related text you enter so we can run the product.
• Billing information — subscription status, customer and payment references from Stripe. Card numbers are handled by Stripe; we do not store full card details on our servers.
• Usage and device data — basic signed-in activity, app events that help us fix bugs and improve the product, and approximate technical details such as app version or device type when available.
• Communications — emails you send us, and messages we send you (welcome, password reset, billing, and support).
• Push notification tokens — if you allow notifications on a mobile device.

We do not intentionally collect special-category data (for example health or biometric data). Please do not put sensitive personal data in idea notes unless you are comfortable with it being processed as described here.

3. Why we use your data

• Create and secure your account, and authenticate you.
• Provide one-active-idea planning, tasks, check-ins, and progress features.
• Generate and adjust plans or recaps using AI providers when you use those features.
• Process trials, subscriptions, invoices, and payment-related notices via Stripe.
• Send transactional email (account, security, billing) and respond to support.
• Send optional product updates if you opt in; you can unsubscribe.
• Send reminders or push notifications you enable.
• Maintain security, prevent abuse, and improve reliability.
• Meet legal, tax, and accounting obligations.

4. Legal bases (where applicable)

Where UK GDPR / EU GDPR applies, we rely on:

• Contract — to provide the service you signed up for.
• Legitimate interests — security, product improvement, and fraud prevention, balanced against your rights.
• Consent — where required (for example optional marketing email or certain device permissions).
• Legal obligation — where we must keep billing or compliance records.

5. Who we share data with

We share data with processors only as needed to run Backlogr. Typical categories:

• Hosting and infrastructure — to store data and run the app.
• Payments — Stripe for checkout, subscriptions, and billing.
• Email delivery — transactional and support email.
• AI providers — to generate plans and related content from the text you submit for those features.
• Mobile platforms — Apple / Google for push delivery if enabled.

We do not sell your personal data. We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer (with appropriate protections).

6. International transfers

Some processors may process data outside the UK or EEA. Where that happens, we use appropriate safeguards required by applicable law (for example standard contractual clauses or equivalent mechanisms offered by the provider).

7. How long we keep data

We keep account and product data while your account is active. If you ask us to delete your account, we delete or anonymise personal data that is no longer needed, except where we must retain records (for example billing history) for legal or tax reasons, or for a limited period to resolve disputes and prevent abuse.

8. Your rights

Depending on where you live, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete data (subject to legal retention needs)
• Export a copy of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

Email support@backlogr.store to make a request. You may also complain to your local data protection authority (in the UK, the ICO).

9. Security

We use reasonable technical and organisational measures to protect accounts and data (including hashed passwords and access controls). No method of transmission or storage is perfectly secure; please use a strong unique password and contact us immediately if you suspect unauthorised access.

10. Cookies and similar technologies

The website uses cookies or local storage as needed for login sessions and basic site function. We do not use advertising trackers as a core part of the product. You can control cookies through your browser settings; blocking essential cookies may prevent sign-in.

11. Children

Backlogr is not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal data from children under that age. If you believe a child has created an account, contact support and we will delete it.

12. Third-party links and stores

The App Store, Google Play, and other third-party sites have their own privacy practices. This policy covers Backlogr only.

13. Changes

We may update this policy from time to time. We will change the “Last updated” date above and post the new version at backlogr.store/privacy. If changes are material, we may also notify you by email or in the product.

14. Contact

Privacy and data requests: support@backlogr.store
Other enquiries: hello@backlogr.store